Frequently Asked Questions

For press & media inquiries, please contact hello@gorings.com

For Good Welding

Do you take walk-ins? Or do I need an appointment?

We require appointments! You can book here.

Please note: our website does NOT allow appointments to be booked on the same day of booking. Please plan ahead so we can get you welded up :)

Where are you located?

Our studio is located across 75 from SMU - near the intersection of SMU Blvd & Greenville Ave.

Once you book, our exact address will be in your confirmation email!

We're not a storefront with set hours, so to avoid any missed connections, we don't give out our Studio's address without an appointment.

I want multiple things welded! Can I book just one appointment?

When booking, please select one time slot for each thing you'd like welded. One appointment accommodates one person getting one piece of jewelry welded. You can book them back to back!

This helps a ton with scheduling and wait times for other clients. Thanks!

We have a group coming in! Can we book just one appointment?

When booking, please select one time slot for each weld - one appointment can accommodate one person getting one piece of jewelry welded. Please book separate appointments per person in your group! You can book them back to back, and we'll weld you one after the other.

This helps a ton with scheduling and wait times for other clients! Thanks!

How long can I expect my For Good Permanent Jewelry last?

Permanent jewelry is as permanent as you want it to be. Our welded bracelets, anklets and necklaces can easily be removed with scissors, but these will also stay on you for over a year if that's what you're going for! 

We guarantee our welded jewelry to last for at least one year. If it gets caught on something or you have to take it off for medical reasons, we're happy to re-weld you within a calendar year. Just email hello@gorings.com to schedule a re-weld at our Dallas Studio.

I don't see any appointments for the dates I need!

We have limited availability on weekend appointments. We typically open up 3 weekend days per month, and slots fill fast!

We open up booking 30 days in advance. If you're trying to book ahead of that, just wait for that 30-day window and you should be golden.

If you're trying to book for a special occasion but there aren't any appointments available, you can reach out to hello@gorings.com and we'll do our best to accommodate. No promises! But! We always love to get as many people welded up as we possibly can.

Do I buy the bracelet/chain in advance?

No - you'll choose it once you get the studio. We have plenty of options for you in both 14k Gold-Filled and Sterling Silver.

I paid online - will I be charged for anything in-person?

Nope! If you booked and paid online, you're all set! Our prices are just really good because of the metals we use.

Can I get through airport security with permanent jewelry?

Yep! Zero issues with TSA, ever.

What if I need to take the jewelry off? Can I get it re-welded?

Yes! If you need to take your jewelry off for any reason, just carefully cut it at the jump ring (the little connector that we welded!) with scissors, and we can get you re-welded for no fee. Just email hello@gorings.com to schedule.

General Questions

Where are you based?

In Dallas, Texas! We have a studio that is open by appointment.

Our studio is located across 75 from SMU - near the intersection of SMU Blvd & Greenville Ave.

We're not a storefront with set hours, so to avoid any missed connections, we don't give out our Studio's address without an appointment.

Where can I buy Go Rings in person?

We primarily sell online. If you know of a store that you think should carry Go Rings, let us know! You can find a current-ish list of Go Rings retailers here.

Don't see what you're looking for? Email hello@gorings.com with your location and we'll let you know if Go Rings are sold in your city.

How can I be more involved with Go Rings? 

SHARE: Our customers are our best advertisements. Snap a picture wearing your Go Rings jewelry and share on social media. Be sure to tag us @go_rings.

SHOP: Go Rings make great gifts year-round. Shop for birthday, Christmas, bridal parties, or just because!

SHOW:  If you'd like to intern at our offices in Dallas, TX, shoot us an email at hello@gorings.com! Let us know what you're looking for & we'll let you know if you might be a good fit!

Purchase-Related

Something was wrong with my order... what should I do?

Sorry about that! Shoot an email to hello@gorings.com & we'll make things right for you pronto!

We are obsessed with making sure everyone has an excellent experience with us, and we're very quick to take care of our people. We'll clear things up for you right away.

Do you have a Product Warranty?

Yes! We have a 365-Day Replacement Guarantee.

Our guarantee doesn't cover loss or accidental damage, but covers all defects with handiwork, manufacturing, or reactions with our metals.

Email hello@gorings.com with a photo of your product to submit a claim.

What forms of payment do you take?

We accept credit/debit cards & PayPal. We do not accept checks.

Do you ship internationally? 

No, we currently only ship within the US. 

When can I expect to receive my order?

Our standard is to ship your order within 3 business days from Dallas, TX. We use standard USPS shipping, which takes anywhere from 2-8 business days. We'll always send you a tracking number. Keep in mind that each item is handmade to order, so a little grace may need to be given during peak seasons. 

Do you offer free shipping?

Yes! On orders $98+

Returns & Exchanges

What is your Return policy?

Changed your mind? Not your style? Return any unworn + undamaged product for any reason within 60 days.

We'll provide you with a pre-paid return label, and get you refunded upon receipt of the package at our Dallas Studio. Shipping for returns is $4, taken out of your refund.

Shoot us an email at hello@gorings.com to get started.

What is your Exchange policy? 

Exchange or Return any unworn + undamaged product for any reason within 60 days.

Exchanges are free! Shoot us an email at hello@gorings.com to get started.

How do I initiate a return or exchange?

We're in the process of switching our fulfillment services right now, so just shoot an email to hello@gorings.com and we'll get you all taken care of.

My order wasn't quite right. What should I do?

If your order was incorrectly filled or flawed in any way, please email hello@gorings.com and let us make it right for you! So sorry about that!

How do returns/exchanges work with free products from sales & promotions?

If you return any items that would cause your order to no longer quality for the promotion used, the dollar value of the free products will be taken out of your refund.

If you'd like to exchange a free product you received from a promotion, we are happy to swap out sizes for you.

Questions? Email us at hello@gorings.com.
We’re here to help!

Jewelry-Related

How do I know my ring size?

Our rings run true to size. Any local jewelry store will be happy to size you.

What does 14k Gold-Filled mean?

It means that there’s a certain amount of pure gold in the jewelry. Legally, pure gold has to make up at least 5% of the product by weight. This thick outer layer of gold surrounds the base metal (usually a more affordable alloy), making the metal super durable and safe for people with allergies or sensitive skin. 

By and large: Gold-Filled jewelry won't turn, tarnish, or react with your skin. If it does, let us know and we'll get you refunded.

So how is Gold-Filled different from Gold-Plated jewelry?

There’s a lotttt more pure gold in Gold-Filled jewelry. Literally 100x more. Gold-Plated jewelry typically contains about .05% pure gold, making it more of a thin, flaky film rather than a substantial component of the metal - it will wear off over a short amount of time.

We've all made that mistake and bought the trendy piece of jewelry at Madewell or Nordstrom Rack that you *really want* to last, but it turns within 2 weeks. Gold-Filled jewelry will stand the test of time, without breaking the bank.

Can 14k Gold-Filled jewelry tarnish?

Technically, yes. Does it? Rarely. It takes a pretty wild set of circumstances to tarnish. Because of the thick outer layer of gold, gold-filled jewelry will usually last many years, if not a lifetime, while keeping its integrity. 

We love Gold-Filled jewelry because it’s reasonably priced, keeps its integrity for years, is easy to care for, and doesn’t mess with your skin.

You can check out a blog we wrote about the in's and out's of Gold-Filled materials, why we love them, and how to determine if it's the right choice for you.

Can 14k Gold-Filled jewelry react with my skin?

Long story short: Probably not. It is possible, though! We have only seen it happen a few times in 9 years of business.

Short Story Long: If the thick gold outer layer wears off, your skin could be exposed to metals that you react with. Everyone’s body chemistry is different! If your skin reacts to metals, it usually doesn’t hurt – it just turns black or green.

The alloys in gold-filled jewelry that can corrode are silver and copper based, which can form dark chemical compounds under moist conditions… aka sweaty hands and humidity. When you sweat, fats and fatty acids are released which can cause corrosion on your gold-filled ring. Chlorine can also play a role in discoloration, eating away at gold and the alloys under some circumstances.

What’s the best way to care for 14k Gold-Filled jewelry?

This is one reason why we love it! Gold-filled jewelry doesn’t really take much maintenance.

You can use a mild soap and water mixture with a soft toothbrush or rag to clean gold-filled jewelry, restoring its shine.  

How should I care for Sterling Silver jewelry?

Sterling Silver generally holds up great over time, but is more susceptible to turning and tarnishing than our 14k Gold-Filled jewelry.

One of the easiest ways to prevent tarnish is to simply wear your silver often as opposed to letting it sit in a jewelry box unworn. 

Though showering & exercising with Sterling Silver jewelry on should not harm the metal, there is a good chance that it could induce tarnishing when you subject the jewelry to this kind of wear and tear over time. Waters that contain chlorine, salts, or harsh chemicals can affect the look of your sterling silver. 

Long story short: if we were you, we'd be a little more picky about taking our silver jewelry off to prolong its life. Having said that, you should still get some solid years out of your SS pieces with zero maintenance!

Still have a question that wasn't answered here?

Contact us at hello@gorings.com. We’re totally here for you.